Presscott Associates LTD

Publications

Scotti, D. J. (2005). “Satisfaction with Medical Care Among Elderly Patients: A Review of Research Findings with Implications for Management Practice and Future Inquiry,” Journal of Hospital Marketing & Public Relations (in press).

Harmon, J., Scotti, D. J., Behson, S. & Farius, G. (2003). “Effects of High-Involvement Work Practices on Employee Satisfaction and Service Costs in the Veterans Health Administration,” Journal of Health Care Management, 48 (6): 393-407 .

Scotti, D.J. & Stinerock, R. N. (2003). “Cognitive Predictors of Satisfaction with Hospital Inpatient Service Encounters Among the Elderly,” Journal of Hospital Marketing & Public Relations, 14 (2): 3-22.

Scotti, D.J., Bivona, L., Modell, S. & Hailperin, J. (2003). “Best Practices for Reducing Payment Denials,” Healthcare Financial Management Journal, 57 (4): 72-82.

Harmon, J, Scotti, D. J., Behson, S & Farius, G (2003). “The Impact of High-Involvement Work Systems on Staff Satisfaction and Service Costs in Veterans Health Care.” Best Paper Proceedings of the Academy of Management. Also winner of the Best “Theory to Practice’ paper award in the Health Care Management Division, 63: B1-B6.

Scotti, D.J., and Gregory, D.A.(2001). "Strategic Renegotiation of Managed Care Contracts." Healthcare Financial Management Journal, 55 (11): 40-45.

Scotti, D.J., Bivona, L., Hailperin, J. & Modell, S. (2001). “Strategies for Managing Denied Reimbursement of Inpatient Services by MCOs: Guidelines for Structure, Process, and Policy,” FOCUS, 48 ( 3): 16-34.

Dolinsky, A., Gould, S., Scotti, D. & Stinerock, R. (1998) “The Role of Psychographic Factors as Determinants of Complaint Behavior Among Elderly Consumers of Physician Services.” Journal of Hospital Marketing, 12 (2): 27-50.

Scotti, D.J., & Dolinsky A.L. (1997), “Psychographic Factors Underlying Satisfaction of Senior Adults with Ambulatory Health Care Provided by Physicians: An Exploratory Study.” Journal of Health and Human Services Administration, 19 (4): 467-493.

Scotti, D.J. (1994), "Predicting the Course of Health Care Reform: Too Much, Too Soon," HFMA Garden State Focus, 40 (5): 9-11.

Scotti, D.J. (1991), "Rising Cost of Health Care Poses Corporate Challenge," Tooling and Machining, 2 (4): 8 10.

Beaven, M.H. & Scotti, D.J. (1990), "Service Oriented Thinking and its Implications for the Marketing Mix," Journal of Services Marketing, 4 (4): 5 19.

Rosenberg, S., Scotti, D., Bonner, P. & Wiman, A. (1989), “Determinants of Reenrollment in HMOs: A Multivariate Revisit,” Journal of Health and Human Resource Administration, 11 (4): 389 395.

Scotti, D.J. & Bonner P.G. (1989), "Linking Intention Behavior Theory to Service Organization Typologies: An H.M.O. Exemplar," Association of Management National Conference Proceedings, 432 437.

Parthasarthy, R. & Scotti, D.J. (1989), "The Directional Determinants of the Strategy Structure Relationship," Association of Human Resources Management and Organizational Behavior Annual National Conference Proceedings, 589 593.

Scotti, D.J. (1988) "Cultural Factors in Choosing a Strategic Posture," Chapter 13 in Strategic Management In The Health Care Sector: Towards The Year 2000, edited by Joseph Lloyd Jones and Farhad Simyar, Prentice-Hall, Englewood Cliffs: NJ, 143 161.

Bonner, P.G., Scotti, D.J. & Wiman, A. (1986) "Questionnaire Inclusion in a Second Mailing: A Matter of Time and Money," Developments in Marketing Science, 9 (May): 389 392.

Scotti, D.J. (1986) "Psychosocial Factors in Utilization of Dental Services by the Non-institutionalized Elderly: An Exploratory Focus Group Analysis," Journal of Public Health Dentistry, 46 (1): 73 74.

Scotti, D.J., Bonner, P.G. & Wiman, A. (1986), "The Determinants of HMO Reenrollment Behavior: Implications for Theory and Policy," Journal of Health Care Marketing, 6 (3): 7 16.

Scotti, D.J. & Bonner, P.G. (1985), "Use of Attitudinal Data to Predict Reenrollment Behavior: How Good are Your Subscribers Intentions?", HMOs Confronting New Challenges, Group Health Institute, 35: 393 402.

Wiman, A.R., Scotti, D.J. & Bonner, P.G. (1985), "The HMO Choice Process: Ancillary and Maturation Effects," Advances in Health Care Research, Edited by Scott M. Smith and V. M. Venkatesan, Brigham Young University Press, 40 43.

Scotti, D.J. (1984) "Market Segmentation Strategy for HMOs: The Inside Story," HMOs in a New Era of Health Benefits, Group Health Institute, Washington, D.C., 34: 260 268.

Wiman, A.R., Bonner, P.G. & Scotti, D.J. (1984), "Evaluative Criteria in HMO Enrollment," Advances in Health Care Research, Edited by Scott M. Smith and M. Venkatesan, Brigham Young University Press, 123 126.

Scotti, D.J. (1984), "Organizing for Strategic Planning in Smaller Not For Profit Community Hospitals," Hospital and Health Services Administration, 29 (4): 50 63.

Monographs and Reports

Scotti, D. J. and L. Bivona, Strategies for Managing Denied Reimbursement of Inpatient Services by MCOs: Guidelines for Structure, Process, and Policy. Final report on research project sponsored by the Healthcare Financial Management Association (New Jersey Chapter). Submitted to the Managed Care, Reimbursement, and Proaction Committee, September 2001.

Scotti, D.J. and A. L. Dolinsky., “An Analysis of Salient and Determinant Decision-Making Attributes in Choosing Providers of Residential Nursing Care.” Final Report on research grant sponsored by the New Jersey Local Health Advisory Board (Region II), January 1997.

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	Publications Scotti, D. J. (2005). “Satisfaction with Medical Care Among Elderly Patients: A Review of Research Findings with Implications for Management Practice and Future Inquiry,” Journal of Hospital Marketing & Public Relations (in press). Harmon, J., Scotti, D. J., Behson, S. & Farius, G. (2003). “Effects of High-Involvement Work Practices on Employee Satisfaction and Service Costs in the Veterans Health Administration,” Journal of Health Care Management, 48 (6): 393-407 . Scotti, D.J. & Stinerock, R. N. (2003). “Cognitive Predictors of Satisfaction with Hospital Inpatient Service Encounters Among the Elderly,” Journal of Hospital Marketing & Public Relations, 14 (2): 3-22. Scotti, D.J., Bivona, L., Modell, S. & Hailperin, J. (2003). “Best Practices for Reducing Payment Denials,” Healthcare Financial Management Journal, 57 (4): 72-82. Harmon, J, Scotti, D. J., Behson, S & Farius, G (2003). “The Impact of High-Involvement Work Systems on Staff Satisfaction and Service Costs in Veterans Health Care.” Best Paper Proceedings of the Academy of Management. Also winner of the Best “Theory to Practice’ paper award in the Health Care Management Division, 63: B1-B6. Scotti, D.J., and Gregory, D.A.(2001). "Strategic Renegotiation of Managed Care Contracts." Healthcare Financial Management Journal, 55 (11): 40-45. Scotti, D.J., Bivona, L., Hailperin, J. & Modell, S. (2001). “Strategies for Managing Denied Reimbursement of Inpatient Services by MCOs: Guidelines for Structure, Process, and Policy,” FOCUS, 48 ( 3): 16-34. Dolinsky, A., Gould, S., Scotti, D. & Stinerock, R. (1998) “The Role of Psychographic Factors as Determinants of Complaint Behavior Among Elderly Consumers of Physician Services.” Journal of Hospital Marketing, 12 (2): 27-50. Scotti, D.J., & Dolinsky A.L. (1997), “Psychographic Factors Underlying Satisfaction of Senior Adults with Ambulatory Health Care Provided by Physicians: An Exploratory Study.” Journal of Health and Human Services Administration, 19 (4): 467-493. Scotti, D.J. (1994), "Predicting the Course of Health Care Reform: Too Much, Too Soon," HFMA Garden State Focus, 40 (5): 9-11. Scotti, D.J. (1991), "Rising Cost of Health Care Poses Corporate Challenge," Tooling and Machining, 2 (4): 8 10. Beaven, M.H. & Scotti, D.J. (1990), "Service Oriented Thinking and its Implications for the Marketing Mix," Journal of Services Marketing, 4 (4): 5 19. Rosenberg, S., Scotti, D., Bonner, P. & Wiman, A. (1989), “Determinants of Reenrollment in HMOs: A Multivariate Revisit,” Journal of Health and Human Resource Administration, 11 (4): 389 395. Scotti, D.J. & Bonner P.G. (1989), "Linking Intention Behavior Theory to Service Organization Typologies: An H.M.O. Exemplar," Association of Management National Conference Proceedings, 432 437. Parthasarthy, R. & Scotti, D.J. (1989), "The Directional Determinants of the Strategy Structure Relationship," Association of Human Resources Management and Organizational Behavior Annual National Conference Proceedings, 589 593. Scotti, D.J. (1988) "Cultural Factors in Choosing a Strategic Posture," Chapter 13 in Strategic Management In The Health Care Sector: Towards The Year 2000, edited by Joseph Lloyd Jones and Farhad Simyar, Prentice-Hall, Englewood Cliffs: NJ, 143 161. Bonner, P.G., Scotti, D.J. & Wiman, A. (1986) "Questionnaire Inclusion in a Second Mailing: A Matter of Time and Money," Developments in Marketing Science, 9 (May): 389 392. Scotti, D.J. (1986) "Psychosocial Factors in Utilization of Dental Services by the Non-institutionalized Elderly: An Exploratory Focus Group Analysis," Journal of Public Health Dentistry, 46 (1): 73 74. Scotti, D.J., Bonner, P.G. & Wiman, A. (1986), "The Determinants of HMO Reenrollment Behavior: Implications for Theory and Policy," Journal of Health Care Marketing, 6 (3): 7 16. Scotti, D.J. & Bonner, P.G. (1985), "Use of Attitudinal Data to Predict Reenrollment Behavior: How Good are Your Subscribers Intentions?", HMOs Confronting New Challenges, Group Health Institute, 35: 393 402. Wiman, A.R., Scotti, D.J. & Bonner, P.G. (1985), "The HMO Choice Process: Ancillary and Maturation Effects," Advances in Health Care Research, Edited by Scott M. Smith and V. M. Venkatesan, Brigham Young University Press, 40 43. Scotti, D.J. (1984) "Market Segmentation Strategy for HMOs: The Inside Story," HMOs in a New Era of Health Benefits, Group Health Institute, Washington, D.C., 34: 260 268. Wiman, A.R., Bonner, P.G. & Scotti, D.J. (1984), "Evaluative Criteria in HMO Enrollment," Advances in Health Care Research, Edited by Scott M. Smith and M. Venkatesan, Brigham Young University Press, 123 126. Scotti, D.J. (1984), "Organizing for Strategic Planning in Smaller Not For Profit Community Hospitals," Hospital and Health Services Administration, 29 (4): 50 63. Monographs and Reports Scotti, D. J. and L. Bivona, Strategies for Managing Denied Reimbursement of Inpatient Services by MCOs: Guidelines for Structure, Process, and Policy. Final report on research project sponsored by the Healthcare Financial Management Association (New Jersey Chapter). Submitted to the Managed Care, Reimbursement, and Proaction Committee, September 2001. Scotti, D.J. and A. L. Dolinsky., “An Analysis of Salient and Determinant Decision-Making Attributes in Choosing Providers of Residential Nursing Care.” Final Report on research grant sponsored by the New Jersey Local Health Advisory Board (Region II), January 1997.